Terms of Service

Access is by invitation. You must provide accurate, current, and complete account information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

Notify us immediately at support@brightdesk.ai if you suspect unauthorized access to your account. BrightDesk is not liable for losses caused by unauthorized account use that you fail to report.

If you use BrightDesk OS on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. "You" refers to both the individual user and the organization.

BrightDesk OS provides tools for managing clients, projects, tasks, documents, recordings, team activity, and related business operations. Optional features include AI-assisted planning and content generation, outreach workflows, and integrations configured by authorized workspace users. You are responsible for reviewing generated content before relying on it or sharing it.

BrightDesk OS uses third-party services and authorized integrations, including Google sign-in through Clerk. Your use of those platforms is governed by their own terms and privacy policies. BrightDesk is not responsible for the availability, accuracy, or performance of third-party platforms or their data.

We may modify, add, or remove features at any time. We may also suspend or discontinue the Service, in whole or in part, with reasonable notice when practicable.

You or the organization you represent retain the rights you hold in data you connect to or upload into BrightDesk OS ("Customer Data"), including information about your clients, projects, contacts, and customers. You grant BrightDesk a limited license to access, process, and display Customer Data solely to provide the Service. As between you and BrightDesk, you decide how Customer Data is used and BrightDesk processes it on your instructions, as described in our Privacy Policy.

You are solely responsible for the accuracy, legality, and appropriateness of Customer Data and for ensuring you have the right to share it with BrightDesk. Where you connect a call recording tool, you are responsible for obtaining any recording consent or providing any notice that applicable law requires before a call is recorded.

We may use aggregated, de-identified, or anonymized data derived from the Service to improve and operate BrightDesk OS, provided such data does not identify you or your customers.

BrightDesk owns all rights to the Service, including software, design, trademarks, and content we create. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service.

If you provide feedback, suggestions, or ideas about the Service, you grant BrightDesk a perpetual, royalty-free license to use them without obligation.

You may stop using the Service at any time. Contact support@brightdesk.ai to request account removal. Ending account access does not automatically remove shared workspace records or end obligations under a separate written agreement.

We may suspend or terminate your account if you breach these Terms, your workspace authorization ends, or you use the Service in a way that creates legal or operational risk for BrightDesk.

Upon termination:

• Your access to the Service ends
• Account and workspace information is handled as described in our Privacy Policy; contact support about removal requests
• Sections that by their nature should survive (e.g., payment obligations, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution) will survive

These Terms are governed by the laws of the State of Florida, without regard to conflict of laws principles.

Any legal action arising out of these Terms shall be brought exclusively in the state or federal courts located in Orange County, Florida, and you consent to the personal jurisdiction of those courts.

Before filing any claim, you agree to first contact us at support@brightdesk.ai and attempt to resolve the dispute informally for at least 30 days.

These Terms, together with any written order or agreement between you and BrightDesk, constitute the entire agreement between the parties regarding the Service.

We may update these Terms from time to time. We will notify you of material changes through the Service, and by email where we have a working address for you, at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

Failure to enforce any right or provision is not a waiver of that right.

Neither party is liable for delays or failures caused by events beyond its reasonable control (e.g., natural disasters, war, internet outages, third-party platform failures).

These Terms do not create any partnership, joint venture, or employment relationship between you and BrightDesk.